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Customer Experience Customer Service Social Media

Add Social Media to The Customer Experience Infographic

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As a contributor on the Oracle Social blog I write articles on how brands can use social media for business. In one of my blog posts, called Stand Out by Adding Social to The Customer Experience, I highlight key tactics for deploying social media to enhance your interactions with customers across the board. The article features key statistics and recommendations to use the vast social landscape for everything from lead generation to customer advocacy. Here is a follow-up infographic that offers more tips and best practices for deploying social media effectively across the business. Pin it, print it or tape it to the office wall, but keep it handy for your next big campaign.

social enabled customer experience oracle social blog infographic - 2



Social Strategy

4 Ways to Use Social Media for Product Launches

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Savvy marketers know that social for business extends further than just marketing efforts. Insights from social data can be used in numerous ways to support the various efforts of your brand’s overall business operations. In my latest article for the Oracle Social blog I list out four ways marketers can use social media to help with their brands product launches.

Can you add to the list? Share your tips in the comments section.