Did you know that in a few years, 89% of businesses will compete mainly on customer experience? Frankly, I am not surprised by this stat from Gartner.
If you have been keeping up with what is going on in the marketing world you already saw this coming. Since companies can no longer compete on price anymore, they must step up their customer experience game. And at the risk of “trendy word overkill” social media is going to be your #GAMECHANGER.
Learn how your brand can stand out from the crowd by making social media the cornerstone of your customer. Check out my recent article on Oracle’s Social blog http://ora.cl/UEG
How are you using social to enhance #CX?