Category Archives: Social Media

Customer Experience Customer Service Social Media

Add Social Media to The Customer Experience Infographic

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As a contributor on the Oracle Social blog I write articles on how brands can use social media for business. In one of my blog posts, called Stand Out by Adding Social to The Customer Experience, I highlight key tactics for deploying social media to enhance your interactions with customers across the board. The article features key statistics and recommendations to use the vast social landscape for everything from lead generation to customer advocacy. Here is a follow-up infographic that offers more tips and best practices for deploying social media effectively across the business. Pin it, print it or tape it to the office wall, but keep it handy for your next big campaign.

social enabled customer experience oracle social blog infographic - 2



Social Media

What’s Happening In Facebook

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What Came Out of F8 2016 

The highly talked about F8 annual global developer conference, was packed with new information including the announcement of the integration of bots with Messenger.

CEO Mark Zuckerberg laid out the 10 year plan for Facebook development, which is heading in the direction of artificial intelligence, virtual reality, and connectivity. (Source: Oracle Social)

How to Use Facebook Instant Articles for Business

Wondering how to use Facebook Instant Articles? In Social Media Examiner’s article you’ll discover everything you need to know to publish Facebook Instant Articles that stand out in the Facebook news feed. (Social Media Examiner)


Facebook Live Updates

This month, Facebook announced several new features for Facebook Live that will “give users more ways to discover, share and interact with live video and more ways to personalize their live broadcasts.”

Live for Groups and Events: go live in Facebook Groups and Facebook Events

Interactive Features: Live Reactions, Replay Comments, Live Filters: viewers can select Love, Haha, Wow, Sad or Angry, and the reactions animate right on top of the video. people comment more than 10 times more on Facebook Live videos than on regular videos.

Facebook Live Map for Desktop: People in more than 60 countries can now share live video, and we’ve been inspired by all the different global broadcasts. The Facebook Live Map gives you a window into what’s happening in the world right now.  (Source: Facebook Newsroom)