Category Archives: Customer Service

Customer Experience Customer Service Social Media

Add Social Media to The Customer Experience Infographic

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As a contributor on the Oracle Social blog I write articles on how brands can use social media for business. In one of my blog posts, called Stand Out by Adding Social to The Customer Experience, I highlight key tactics for deploying social media to enhance your interactions with customers across the board. The article features key statistics and recommendations to use the vast social landscape for everything from lead generation to customer advocacy. Here is a follow-up infographic that offers more tips and best practices for deploying social media effectively across the business. Pin it, print it or tape it to the office wall, but keep it handy for your next big campaign.

social enabled customer experience oracle social blog infographic - 2



Customer Service Social Strategy

Add Social to Your Customer Service Strategy

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Did you know that in a few years, 89% of businesses will compete mainly on customer experience? Frankly, I am not surprised by this stat from Gartner.

If you have been keeping up with what is going on in the marketing world you already saw this coming. Since companies can no longer compete on price anymore, they must step up their customer experience game. And at the risk of “trendy word overkill” social media is going to be your #GAMECHANGER.

Learn how your brand can stand out from the crowd by making social media the cornerstone of your customer. Check out my recent article on Oracle’s Social blog

How are you using social to enhance #CX?

#SocialMedia #OracleEmp